Critical thinking leadership armed with the tools and knowledge to get the job done.
SWOT – Strengths, Weaknesses, Opportunities, and Threats
SWAT – Special Weapons And Tactics
SWOT Business Solutions are perfect for small businesses.
When you are a small business you want to hire a marketing director, a photographer, a graphic designer, a marketing specialist, and the list goes on of all the great people you’d like to add to your organization. When the cash flow isn’t there to support these positions, the work often falls on the owners shoulders. When it all falls on you that means sleepless nights, stress, and everything that comes with it. This is where SWOT Contracted Business Solutions makes a difference. Like SWAT, we’re simply there when you need us! Hire us for a special project, to launch a new program, to review and update what you have, or to rebrand your business. No long contracts or silly stuff, we get to work.
The help you need, when you need it most.
Every business doesn’t have a “digital master” living within to tend to the website, email marketing, business listings, and social media. Most businesses know these things are important but still lack the knowledge to direct these marketing channels. This is why you hire SWOT. SWOT will meet you at your business, gain an understanding of what you are looking to achieve, and offer simple and effective solutions to your challenges. We’ll craft solutions, then train you and your staff to tackle these challenges head on. Just think about how this small investment can transform your business? One day you have a receptionist that spends time on Facebook, the next day you have a receptionist that is advertising on Facebook, or building a new webpage to support your new service. Invest in your business, and invest in your team, with SWOT Business Services!
ROI in Customer Service.
The most basic team investment that is overlooked is Customer Service training for your business. You hire the right people with the right skills and expect that they intuitively know how to service your customers. You spend copious amounts of time and money to get a customer to call you, to visit your store, or connect with you online – and then what? Do you know what happened or is happening? Have you ever heard any of these lines? “Our advertising isn’t working,” “we’re getting calls but they aren’t the right customers,” “people are coming in but not buying,” (the list goes on). 80% of the time when we look into these complaints, we find simple customer service fails, which we can help resolve.
Mike Hecht of SWOT Consulting has built his career around Customer Service and knows what to look for in your business. Maybe there are inefficiencies you see everyday and don’t realize it, but Mike will say something about it. Give us a call for Secret Shopping Services and a Customer Service Review of your business. Our outside perspective will help your business get pointed in the right direction.